This topic contains 1 reply, has 2 voices, and was last updated by Alex Alex 11 months ago.

Requesting plugin support

  • Geoclima Srl
    User Level
    Geoclima Srl April 19, 2023 at 6:52 am

    Hi,
    I got these 2 issues:
    1) I can’t add a new store and got an error message: “There has been a critical error on this website. Please check your site admin email inbox for instructions”.
    2) I can’t see the map of my stores and got this error message: “Oops! Something went wrong.
    This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”

    Alex
    StaffUser Level
    Alex April 20, 2023 at 5:59 am

    Hi there,

    Thanks for reaching out, if you’re facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access
    5) purchase code with active support

    Cheers,
    Alex

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