This topic contains 1 reply, has 2 voices, and was last updated by Sofia Moss Sofia Moss 1 year, 1 month ago.

Troubleshoot Support Request

  • Hi, we want add stores but after we receive the confirmation that the store was successfully added, we can’t find it in the list. Also the number of stores stays the same. Happens for upload and manual addition of stores. What could be the solution?

    442 Previosly added shops can be found, thus API works…

    Any idea what the problem could be?

    Sofia Moss
    StaffSuper ContributorUser Level

    Hi there,

    Thanks for reaching out, if you’re facing an issue, kindly provide below details via the contact form here and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access (or WP File Manager plugin installed)
    5) purchase code with active support


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