This topic contains 1 reply, has 2 voices, and was last updated by Sofia Moss Sofia Moss 10 months, 2 weeks ago.

StoreFinder not working after update 5.0

  • Hello, i am using SuperStoreFinder plugin on my site and for no reason the following is occurring:

    1) Stores aren’t loading
    2) Plugin can’t receive user location. (Displays: “requesting user location…” even when location is allowed).

    obs: I am using HTTPS
    obs2: I already configured Google Maps API Key (geocoding, geolocation, javascript sdk, etc)
    obs3: There’s no error in console


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    Sofia Moss
    StaffSuper ContributorUser Level

    Hi there,

    Thank you for your inquiry, if you’ve just upgraded to version 5.0+, ensure that you deactivate then reactivate the plugin as well as update all add-ons (if available) to the latest version, more details available in this forum post here

    If you’re still facing issue, kindly provide below details via the contact form here and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access
    5) purchase code with active support


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