This topic contains 1 reply, has 2 voices, and was last updated by Alex Alex 1 year, 6 months ago.

Requesting plugin support

  • Geoclima Srl
    User Level
    Geoclima Srl April 19, 2023 at 6:52 am

    Hi,
    I got these 2 issues:
    1) I can’t add a new store and got an error message: “There has been a critical error on this website. Please check your site admin email inbox for instructions”.
    2) I can’t see the map of my stores and got this error message: “Oops! Something went wrong.
    This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”

    Alex
    StaffUser Level
    Alex April 20, 2023 at 5:59 am

    Hi there,

    Thanks for reaching out, if you’re facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access
    5) purchase code with active support

    Cheers,
    Alex

The topic ‘Requesting plugin support’ is closed to new replies.