Thanks for reaching out, try to press f12 on your browser to monitor errors that might be appearing in the console, if it’s related to Google API key, kindly create a new Google API key by referring to the instructions in this article here.
In addition, you can try to use the JSON option at admin settings page, more details available in this article here.
If you’re still facing issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look
1) url of store locator
2) link to screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP access
5) purchase code with active support
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