This topic contains 1 reply, has 2 voices, and was last updated by Sofia Moss Sofia Moss 1 year, 9 months ago.

Import No Longer GEO Locating listings

  • Hi there!

    I’m having a bit of an issue here was wondering if anyone can help me out here. The issue is that when I import my stores which work fine they are not geo locating and hence not showing on the map but they are there in the backend.

    When I did an initial import everything actually worked fine. But I was given a new list from the client and I had flushed all the stores and re-imported them again. Import went well. But unlike the first time they don’t show on my map. I thought perhaps it was my import that was an issue. So I downloaded store sample data and uploaded that. Same issue where it imports fine but doesn’t geo loacte.

    Mind you if I do a listing manually it ads the marker just fine. I noticed that the import doesn’t seem to geo locate and Lat or Log.

    Anyways your thoughts on this would help – let me know what assets you’d need from me to better help trobleshoot this. Here’s the URL & screenshot of stores in backend,
    (access – User: demo
    Password: 3749b57dad2c)


    Thanks so much for the help!

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    Sofia Moss
    StaffSuper ContributorUser Level

    Hi there,

    Thanks for the details, if you’re facing an issue, kindly provide below details via the contact form here and we can open a ticket and get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot and description of the issue
    3) temporary WP admin access
    4) temporary FTP Access


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