Thank you for you inquiry and providing the details, try to disable the WP Theme (use default theme) and all plugins, and refresh the page to test the functionality. Then, enable back the WP Theme / plugins and check to see if there’s any conflict with any of them. If it’s a plugin conflict, best to consult the respective authors for assistance.
Thank for your quick response.
I have try with default theme it is work, so i thinck it is jquery conflict can you tell me the version of jquery for use this plugin ?
Ok i have solved this problem with stop use jquery in my theme but the default jquery.
That’s wonderful news! Yes, if the theme is using multiple jquery version, there’s a solution to use either the jQuery Migrate Helper plugin or the jQuery.noConflict() function code that typically solves the issue, more details available at this link here. We’ll proceed to close this topic. Have a nice day!
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