This topic contains 1 reply, has 2 voices, and was last updated by Alex Alex 1 month, 1 week ago.

Cannot Approve Stores as Admin

  • When someone adds their location to the store finder, I receive an email and they get entered into the database, but when I check status to approve and publish, it stays unchecked when the page is refreshed… any insight into this?

    I have also tried deactivating and activating the plugin.

    Any help would be great.

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    Alex
    StaffUser Level

    Hi there,

    Kindly download and install the latest version from Codecanyon, there’s a hotfix in patch 5.7 dated Sep 9, 2019 for this related issue in some server configuration settings/version.

    If you’re still facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access

    5) purchase code with active support

    Cheers,
    Alex

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