This topic contains 3 replies, has 2 voices, and was last updated by Alex Alex 7 years, 7 months ago.

installation error

  • User Level
    cyrusyn April 12, 2017 at 3:23 am

    I just created MySQL db and am trying to install the superstorefinder on my server at the installation step 1/2 at install.php.

    I put the database host name as localhost and keeps getting this error.
    “Unable to connect to database hostname, kindly check your database details and retry.”
    I do not know the database hostname. What can I do?

    Alex
    StaffUser Level
    Alex April 12, 2017 at 4:48 am

    Hi there,

    Thank you for your inquiry, it seems from the the error, your server might not support or configure with mysqli_connect, you can request for the older version of the code via the contact form here https://codecanyon.net/user/highwarden

    Cheers,
    Alex

    User Level
    cyrusyn April 12, 2017 at 6:19 am

    My host is godaddy.com
    Does this happen with other goddady customers too?
    Also I want to use the responsive version of the code. Does the older version of the code support responsive?

    Alex
    StaffUser Level
    Alex April 12, 2017 at 11:49 am

    Hi there,

    This is not common, you can try to install the older version first to verify the issue. IF issue still persist, it could be something else which you can send your server details via the contact form at profile page, so our technical team can have a closer look. Yes, it does support responsive as well.

    Cheers,
    Alex

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