Thank you for your inquiry, firstly ensure that you upgrade the core plugin and all add-ons, more details available in this knowledge base article here.
If you’re still facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look
1) url of store locator
2) link to screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP access
5) purchase code with active support