This topic contains 1 reply, has 2 voices, and was last updated by Alex Alex 1 year, 11 months ago.

Custom Fields

  • ashlyw29 January 4, 2023 at 1:10 pm

    I updated to the 6.9 but custom fields are showing up even on stores that have nothing in those fields. Anyone else having issues with the new version

    Alex
    StaffUser Level
    Alex January 5, 2023 at 1:33 am

    Hi there,

    Thanks for the details, ensure that you deactivate and reactivate the plugin as well as performing a one time save at admin settings page as per upgrade instructions article here. Also, if you’re using any add-ons, be sure to upgrade them all as well. The add-ons will be the high likely cause here because your old Javascript files may not be able to recognize the new custom fields thus not showing them accordingly.

    If you’re still facing issues, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access
    5) purchase code with active support

    Cheers,
    Alex

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