This topic contains 3 replies, has 2 voices, and was last updated by Sofia Moss Sofia Moss 4 years, 10 months ago.

Logos disappear

  • trousdale June 16, 2019 at 5:29 pm

    At random times, all my logos disappear, and only the generic logo is displayed for all companies. Can someone tell me why this happens?

    This is the page in question: https://www.nickubih.com/organizatori/

    Sofia Moss
    StaffSuper ContributorUser Level
    Sofia Moss June 17, 2019 at 8:46 am

    Hi there,

    Thank you for your inquiry, we’re getting Internal Server Error when viewing the page, kindly check with your hosting provider for logs to troubleshoot the issue further.

    Cheers,
    Sofia

    trousdale June 17, 2019 at 9:15 am

    That’s interesting; I am not getting an error. In general this has happened a couple of times–randomly the logos will have all disappeared and replaced with the generic jpg image.

    https://www.nickubih.com/organizatori/

    Sofia Moss
    StaffSuper ContributorUser Level
    Sofia Moss June 17, 2019 at 9:22 am

    Hi there,

    Thanks for the details, if you’re facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

    1) url of logo page
    2) link to screenshot / description of the issue (screenshot is compulsory for better understanding)
    3) Steps to replicate the issue
    4) temporary WP admin access
    5) temporary FTP access
    6) purchase code with active support

    Cheers,
    Sofia

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