This topic contains 2 replies, has 2 voices, and was last updated by Sofia Moss Sofia Moss 1 year ago.

Unable to connect to database

  • Hi there. Just purchased the software and can’t seem to get past the initial installation. Just gives me the error “Unable to connect to database databaseNameHere”

    I’ve double checked and the information is correct since I get a different message if the info is incorrect.

    Not sure where to go from here. Oh and it’s PHP 5.6 on a dedicated server if that matters.

    I bypassed the installation and setup the database info within the config file. It now gives this error. Is this something on my end?

    [0] => Database error: Access denied for user ‘suspende_store’@’localhost’ to database ‘suspende_store’
    [1] => Invalid query: No database selected

    Sofia Moss
    StaffSuper ContributorUser Level

    Hi there,

    Thank you for your inquiry, you may need to provide your server details via the contact form here for our tech team to have a closer look


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