This topic contains 3 replies, has 2 voices, and was last updated by Alex Alex 5 years, 7 months ago.

Stores not showing up anymore

  • james_virgen September 6, 2018 at 6:30 pm

    Hi there, all of a sudden my imported stores are not showing up on the map anymore. Not sure what to do as all the settings are the same. I did enable Places API for Web in the my Google API console because I was getting an API Project Not Authorised, which also happened all of a sudden.

    I’ve already updated the infobox.packed.js file.

    Any help would be appreciated!

    Alex
    StaffUser Level
    Alex September 6, 2018 at 6:46 pm

    Hi there,

    Thank you for your inquiry, if you’re getting Project Not Authorized, you may need to create the correct Google API, more details available in this knowledge base article here.

    Cheers,
    Alex

    james_virgen September 6, 2018 at 7:37 pm

    Hi Alex! Thanks for the response. I’m not getting that error anymore. It’s just my stores are not showing up now.

    Alex
    StaffUser Level
    Alex September 7, 2018 at 4:48 am

    Hi there,

    You’re welcome, if you’re facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

    1) url of store locator
    2) link to screenshot / description of the issue
    3) temporary WP admin access
    4) temporary FTP access
    5) purchase code with active support

    Cheers,
    Alex

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